1. General Refund Policy
At ZDC Tech Global Solutions, we are committed to providing exceptional service. We value your business and strive to ensure your satisfaction. However, if you are not satisfied with our services, you may be eligible for a refund under specific conditions.
2. Eligibility for Refunds
Refunds are granted under the following circumstances:
Non-Delivery
If a project milestone is not delivered by the agreed deadline.
Technical Defects
If major bugs prevent the software from functioning as intended.
3. Payment Methods
We support flexible and secure payment options for our global clients:
4. Refund Process
To initiate a refund, please send an email to our billing department. Once approved, the refund will be processed to the original payment method within 5-7 business days.
5. Late Refunds
If you haven’t received a refund yet, checking your bank account again is the first step. Then contact your credit card company, it may take some time before your refund is officially posted.
6. Billing Contact
For any billing or refund related queries, please reach out to us directly.
billing@zdctechglobalsolutions.com